Terms & Conditions
At onaodourneutraliser.co.uk, we are confident that we supply the highest quality products, however if you’re unhappy with any product you purchase from us, please follow the advice below.
If you receive a faulty product:
we’ll provide you with a full refund or exchange
we’ll reimburse the delivery charge you paid to receive the item
we’ll cover the cost of returning the product
We can arrange to collect the item from you but you must inform us of the fault within five working days of the product being delivered. If you fail to do so, we’ll be unable to commit to any of the above.
Please note: we can only issue a refund once the product has been returned and confirmed to be faulty. If the product is found to be without fault, you’ll be charged a 10% administration fee of the price you paid for the item as well as the cost of postage and packaging.
Please contact us and we will send you the full details for returning your order.
Please enclose a letter citing the reason for the return and ensure that the package is wrapped securely. For your own protection, we recommend that you use a recorded delivery service. For faulty goods please include a full description of the defect.
If you have any queries regarding our returns policy, please don’t hesitate to contact us.
All orders sent by onaodourneutraliser.co.uk are sent via recorded delivery.
Missing, incomplete or damaged orders
If your order hasn’t arrived, arrives incomplete, or is damaged, please contact us straight away explaining what the problem is.
Please note that all packing is done under CCTV inside our warehouse for proof of packing.